Humberside Fire and Rescue Service

Unit 12

Unit 12 - Effective Communication in the Fire and Rescue Service

Unit abstract

This unit will allow learners to understand how the skill of communication is essential to succeed in a range of activities within the Fire and Rescue Service.

They will also learn of the importance that communication plays in education, training and in everyday life.

Learners will develop a good understanding of effective communication and how to adapt communication styles to suit different purposes and different audiences. They will also learn how effective communication plays a vital role in the delivery of all Fire and Rescue Services and the range of communication techniques and equipment Fire and Rescue Services use to support this.

This will be achieved through participation in a variety of different activities; which at the completion of this unit, will culminate in learners having demonstrated a range of communication skills, knowledge and understanding used within the Fire and Rescue Service.

Learning outcomes

On completion of this unit a learner should:

  • Understand the importance of communication
  • Know how to adapt communication styles to suit different purposes
  • Be able to demonstrate a range of communication methods, techniques and equipment used within the Fire and Rescue Service

1 Understand the importance of communication

Communication: The meaning of the word communication; importance of effective communication e.g. personal development, relationships with others, academic and professional success e.g. difficulties encountered with poor communication

Why we communicate: reasons for communicating; who we communicate with; benefits of effective communication; communication difficulties e.g. language barrier; misunderstanding intentions; misuse of communication tools e.g. causing offence to others either intentionally or unintentionally; bullying and harassment; verbal abuse; sexual harassment; hoax calls and ways to prevent and recognise communication difficulties

What can be achieved through communication: conveying messages; feelings; exchanges of information

2 Know how to adapt communication styles to suit different purposes

Ways to communicate: verbal; non-verbal e.g. body language, expression, expressive behaviour and hand signals; written word; spoken word; audio/visual media; electronic means

Communicating with different audiences: one to one; group; peer/non-peer; influences; personalities; politics; types of information transmission; language used

Effective communication: appropriate timing; regular communication; simplicity; communicate clearly; consider relevance; constructive use to improve individual and team productivity and performance; feedback e.g. knowledge/ability of receiver, clarifying, interpretive, judgemental, personal reaction; teamwork; confirmation of understanding

3 Be able to demonstrate a range of communication methods, techniques and equipment used within the Fire and Rescue Service

Methods and techniques: verbal and non-verbal e.g. phonetic alphabet, body language, expression, expressive behaviour and hand signals; written word; spoken word; audio/visual media; electronic means

Equipment: personal e.g. pens and paper, computer, telephone line, mobile and fixed, pager, role insignia, torch; organisational e.g. mobilising, emergency calls, teleprinters, visual and audible warning devices, VHF radio, maps, premises information folders

Grading Grid

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all of the learning outcomes for the unit. The criteria for a pass grade describe the level of achievement required to pass this unit.

Grading criteria
To achieve a pass grade the evidence must show that the learner is able to:
P1Explain the importance of communication within the Fire and Rescue Service
P2Identify 5 different methods of communication used within the Fire and Rescue Service, explain where they would be used and demonstrate 2 examples using appropriate equipment.
P3Demonstrate different communication methods, techniques and equipment whilst working with others

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Essential Resources

Fire Service Manuals/Circulars:

  • Fire Services Youth Training Association-Fire and Rescue Service Manual Youth Training and Development (Stationary Office, 31st August 2004) ISBN10- 0113412932
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